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Teletalk Platform – Connecting Bangladesh with Purpose

Teletalk Bangladesh Limited is the only government-owned mobile network operator in Bangladesh, operating under the Ministry of Posts, Telecommunications, and Information Technology. Since its inception in 2004, Teletalk has played a pivotal role in ensuring affordable and inclusive mobile communication services across the country—especially in remote and underserved regions.

Nationwide Connectivity with Social Impact

Teletalk is committed to digital inclusion by expanding mobile connectivity to every corner of the country. With its growing 4G network infrastructure, the platform ensures that citizens from all backgrounds have access to reliable voice and internet services. Teletalk is not just a telecom provider—it is a strategic enabler of government services and digital transformation in Bangladesh.

Key Features

  1. User Registration & SIM Activation
  • National ID (NID)-based registration
  • Real-time SIM activation with OTP verification
  • Biometric integration (if applicable)
  1. SIM & Profile Management
  • View/manage multiple SIMs under one user
  • Change ownership request
  • View personal info, validity, and plan history
  1. Admin Dashboard
  • User statistics (active users, new activations, usage trends)
  • Plan/package performance monitoring
  • Fraud detection alerts
  • Real-time system health monitoring
  1. Recharge & Balance Management
  • Recharge via scratch card, mobile banking, or gateway integration (e.g., bKash, Nagad)
  • Balance transfer between users
  • Recharge history log
  1. Package & Offer Management
  • Dynamic creation of voice, data, combo plans
  • Set plan validity, pricing, speed limits
  • Push offers to segmented users
  1. Usage Tracking & Analytics
  • Real-time data, voice, and SMS usage tracking
  • Billing breakdown and download option
  • Alerts for low balance/data exhaustion
  1. Government Service Integration

API-based integration with:

  • Public Job Portals
  • Admission Systems
  • Exam Result Publishing
  • NID/Birth Registration Verification
  1. Notification & Messaging
  • SMS push system for plan updates, offers
  • In-app and email notifications
  • Emergency broadcast feature
  1. Billing & Invoice System
  • Prepaid & postpaid bill generation
  • Tax/VAT inclusion logic
  • Downloadable invoice/PDF statements
  1. Self-Service Portal (Web & App)
  • MyTeletalk-like mobile/web app
  • View usage, recharge, switch plans, pay bills
  • SIM block/unblock or replace request
  1. Document Management
  • Upload NID, birth certificate, photo during onboarding
  • Admin verification dashboard
  1. Customer Support Tools
  • Ticket creation and management
  • Chatbot/live chat integration
  • Complaint tracking and resolution system
  1. Security Features
  • Two-factor authentication
  • Role-based access control for admin/backend
  • Activity logging and audit trails
  1. Language Support
  • Full platform support in Bangla and English
  • Dynamic content translation for both web and mobile platforms
  • User language preference selection during onboarding

 

Role in E-Governance

Teletalk is deeply integrated into Bangladesh’s e-Governance infrastructure. It supports the government’s vision of Digital Bangladesh by acting as a gateway to essential public services—bridging the gap between citizens and the state.

Backed by Government Trust

With full government ownership, Teletalk offers a secure and trusted network backed by national interest. It continues to invest in technological advancements to ensure scalability, transparency, and wider access to public benefits.

Teletalk stands as more than just a telecom operator—it is a public platform dedicated to national development, digital empowerment, and inclusive growth for all.

Some of Project Images

Teletalk
Teletalk