The Help Desk System is a simplified digital platform for managing support services through ticket-based tracking. It enables users to submit service requests, interact with support agents, receive updates, and close tickets upon resolution. The system promotes organized support, faster issue resolution, and improved service transparency.
Features
- Ticket Submission
Users can submit issues by filling out a form. Each request generates a unique ticket number for tracking.
- Instant Talk with Agent
Users can chat with agents in real-time to discuss issues and receive immediate guidance.
- Email Progress Tracking
The system sends email updates at different stages—submission, progress, and resolution.
- Ticket Closure
Once resolved, the agent closes the ticket and a closure summary is sent to the user.
The Help Desk System simplifies service management by offering structured ticketing, live communication, and automated updates. It ensures responsive and transparent support delivery suitable for internal teams or public service units.
